Anyhow, what has been shitting me the past couple of days? Well, Optus has. Here's why. About Tuesday an Optus rep called me to let me know that I was eligible for a new phone, new contract, a new car, and 2 million dollars. Okay, not the last two but the first two were something I already knew. Anyway, after the Indian man went through the deals (might I point out I am still using an iPhone 3G, not a 3GS) and the iPhone 4 seemed to be the only deal worthwhile, the 16gb. So I caved, said yes. Later, I checked the Internet, just to see if mr Punjab was doing what he said and offering the best deal, but to my suspicions, he wasn't. I originally wanted the 32gb, but that would have cost me the amount to pay off a small car, hence, the 16. Now, at this moment of realisation another rep pops up online in the form of a chat window. Convinces me of the better deal, which I'd already seen myself, and assured me I could order a 32gb iPhone and just cancel the other.
4 days later, 6 phone calls, telling this f$cking story to about 12 different people, and the 16gb is still on its way... Couldn't cancel it, no that would be too easy, but get this, yes I have the cooling off period, 10 days, but the only way I can stop the 16gb is to wait for the courier and refuse to sign for it!!?!?! Seriously, WTF?! Then, about 10 days after that I have to call back and cancel it... No shit, I sent it back...
So Optus, you are a big smelly number 2 in my book, and it seems that the way your company runs is like the left hand not knowing what the right is doing or like a person lacking the motor skills to coordinate their hand as to wipe their arse before they shit themselves.
-CLM
I had the same thing happen with Telstra, they offered me a new phone on a better plan.... or so I thought only to find out the guy had lied about what I could use the credit for. I called back after checking the net as well and was told the same thing....refuse to sign for the phone because once you do you are locked in to the contract. They will tell you anything to make a sale and apparently the guy I spoke to has done this repeatedly as the lady I complained to knew exactly who it was when I mentioned his name. My advice if you want a new phone hunt one down yourself :D
ReplyDelete